Technology Services

Why you should ALWAYS test your checkout

Every once in a while I come across a case that reminds me of how important it is to test your checkout process, even if only to make sure it works. This week my coworker Brian came across such a problem on the site of a leading reseller of calendars.

This week Brian decided to buy a couple of calendars off of calendars.com and ship them to his brother. In so doing he found a classic e-commerce error—one so easy to detect, yet so common that I had to write about it.

Lots of sites, especially smaller ones, use services such as Paypal to process payments. Dealing with credit card processing can be hugely tricky. Many smaller companies with smaller technical teams opt to use systems, such as Paypal, which promise to simplify the process of payment processing.

The problem is that integrating these kinds of systems can have unforeseen consequences and produce problems at odd times.

In Brian’s case, this is exactly what happened.

Shipping address placed in, credit card information filled, he hit next, and…

 

BOOM!

The lesson to be learned, especially in the heights of holiday season: test your checkout process. Test it well.

Author

cp_admin

Share
Published by
cp_admin

Recent Posts

Search+AI: AI Visibility Starts with Smarter SEO

Shifting from Ranking to Discovery Search is changing. As SEOs, we’ve said that many times…

1 week ago

Amplitude’s AI Agents Are Here, And They’re About to Transform How You Work

Amplitude has officially launched one of the most exciting innovations in digital intelligence: Amplitude AI…

1 week ago

Sense by Contentsquare: AI That Turns Experience Data Into Action

Digital teams today face an avalanche of user data and complex customer journeys across web…

2 weeks ago

This website uses cookies.