Studies show that web users don't always prefer things that work better. For example:
So what's a web designer to do? In my opinion, it's usually better to go with what users prefer. After all, if they're not troubled by the fact that it takes a few more seconds to complete a task, why should you be? The most important thing is to keep them engaged. And that's best accomplished by giving them what they want.
Of course there will be exceptions. Where the performance differences are huge, and where task efficiency is very important, it's better to use what actually works best. But in my opinion, such cases aren't common.
For the most part, I'm going to continue focusing on user preference.
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