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While the landscape for web and mobile analytics is more consolidated, has matured over the years, and major players are solidifying the lead with constant innovation, social media analytics itself is still evolving.

Google the phrase “Social Media Analytics” and you get this definition (which is pretty accurate):

“Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions.” – (

But what product, tool or platform should you acquire, learn and use? Before you invest in a technology, identify your measurement needs and what’s important for your brand. Then seek a vendor that can help you meet those needs.

In this post, while we don’t mean to show you a list of top social media analytics tools or the best free social media tools, our pretty illustration (well, we hope you find it pretty!) is meant to highlight three aspects of social media analytics:

  • Sentiment Analysis
  • Quantitative Analysis
  • Web/Mobile Analytics

Under the three areas, we do list our preferred vendors and platforms, however, there are many technologies in this space and this is not meant to be an exhaustive list. We hope this illustration helps you in this process!