The Client Success (CS) Consultant will work within our Center of Excellence unit, supporting clients that leverage the Google Marketing Platform. Your core activities include onboarding clients, supporting them through the adoption phase, ongoing value creation, measurement and reporting on value-added and health of client accounts, support with adapting and fine-tuning projects for organic growth.
The optimal candidate will have expertise in leveraging data and analytics to guide marketing decision-making. They will also have a familiarity with digital analytics and advertising principles and apply them to defining, planning, and executing against a client’s objectives.
A successful candidate must be an effective communicator and possess the ability to work with teammates across departments, locations and time zones to deliver quality work to meet and exceed client expectations while identifying and cultivating growth opportunities. They must be comfortable creating and refining processes and mining for new revenue opportunities, primarily within existing client businesses. They must possess excellent active listening skills to understand client needs and translate those needs to business development roadmaps.
Duties & Responsibilities
Engage proactively with enterprise and government clients using the Cardinal Path Center of Excellence engagement framework modelÂ
Understand and document client’s business flow with a deep understanding of use cases to leverage our products and services to support their business
Experience with mapping client stakeholders with a plan to move up the client’s organizational ladder to build a solid relationship
Evaluate how clients manage their Google Marketing Platform product suite, identify gaps and strategize processes and tools to fill those gapsÂ
Promote and advocate awareness of the latest products and services Cardinal Path releases
Work with cross-functional teams (client services, sales operations, finance, implementation, project management, analytics and insight, digital transformation, digital intelligence)
Work directly with COE department lead to derive data-driven insights/intelligence to run focused and result oriented client engagement, organic growth, and delivery plans
Own key metrics: increase product/service adoption, client retention, and organic revenue Â
Use client management tool (NetSuite, Box, GSuite, SalesForce) – training will be provided
forecast revenue on each account and report to the Finance Department
Coordinate renewal contracts in collaboration with the Sales Operations DepartmentÂ
Promotes the mission and values of the organization both internally and externally.
Qualifications
Bachelor’s degree in business, analytics, marketing or related field
3-5 years of experience across a combination of agency and publisher/ad-tech sales-side roles
Very strong written and verbal presentation/communication skills (essential)Â
Self-starter who can own ongoing client success for enterprise clients Â
Ability to report and share client’s status on a timely/ pre-defined intervalÂ
Proven record of establishing themselves as a strategic trusted advisor to clientsÂ
Ability to identify at-risk clients, manage complex conversations and strategically mitigate riskÂ
Adept at delivering client-facing presentations, including the ability to translate technical solutions into client-facing solutions that connect with client’s business needs
Skilled at developing and incorporating sales opportunities organically within client discussions; has an innate drive to sell and win
Knowledge of key marketing delivery and reporting platforms including Google Analytics, Campaign Manager, Search Ads 360, Display and Video 360, Optimize, Data Studio, and BigQuery
Familiarity with data science/modeling concepts and uses in service of media and marketing decision-making a plus
Ability to prioritize and multitask effectively without compromising delivery
Participation within the Team
We have a good time
We own our work
We take responsibility for understanding the ask of us and ask questions where clarity is needed
We manage our own timelines and raise flags as early as possible for missing deadlines
We acknowledge mistakes as they happen
We treat each other with respect
We seek help with conflict if needed
We seek learning opportunities constantly
We raise our hand when we need more work
We raise our hands when we think can provide input or value to a project or initiative
We seek feedback and see it as a gift
We respect each other’s time
We come prepared for meetings
We are conscious of internal and client-facing meeting times, agendas, and allotted times
Our Company
We are a fast-growing, leading marketing company with offices in the U.S. and Canada. We offer our employees competitive wages, flexible benefits, an awesome culture and the satisfaction of seeing a positive impact on our client’s bottom line.
Cardinal Path is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
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