Submit your resume and cover letter to recruiting@cardinalpath.com.
Staff Consultant, Client Success
Overview of Opportunity
The Client Success (CS) Consultant will work within our Center of Excellence unit, supporting clients that leverage the Google Marketing Platform. Your core activities include onboarding clients, supporting them through the adoption phase, ongoing value creation, measurement and reporting on value-added and health of client accounts, support with adapting and fine-tuning projects for organic growth.
The optimal candidate will have expertise in leveraging data and analytics to guide marketing decision-making. They will also have a familiarity with digital analytics and advertising principles and apply them to defining, planning, and executing against a client’s objectives.
A successful candidate must be an effective communicator and possess the ability to work with teammates across departments, locations and time zones to deliver quality work to meet and exceed client expectations while identifying and cultivating growth opportunities. They must be comfortable creating and refining processes and mining for new revenue opportunities, primarily within existing client businesses. They must possess excellent active listening skills to understand client needs and translate those needs to business development roadmaps.
Duties & Responsibilities
- Engage proactively with enterprise and government clients using the Cardinal Path Center of Excellence engagement framework model
- Understand and document client’s business flow with a deep understanding of use cases to leverage our products and services to support their business
- Experience with mapping client stakeholders with a plan to move up the client’s organizational ladder to build a solid relationship
- Evaluate how clients manage their Google Marketing Platform product suite, identify gaps and strategize processes and tools to fill those gaps
- Promote and advocate awareness of the latest products and services Cardinal Path releases
- Work with cross-functional teams (client services, sales operations, finance, implementation, project management, analytics and insight, digital transformation, digital intelligence)
- Work directly with COE department lead to derive data-driven insights/intelligence to run focused and result oriented client engagement, organic growth, and delivery plans
- Own key metrics: increase product/service adoption, client retention, and organic revenue
- Use client management tool (NetSuite, Box, GSuite, SalesForce) – training will be provided
- forecast revenue on each account and report to the Finance Department
- Coordinate renewal contracts in collaboration with the Sales Operations Department
- Promotes the mission and values of the organization both internally and externally.
Qualifications
- Bachelor’s degree in business, analytics, marketing or related field
- 3-5 years of experience across a combination of agency and publisher/ad-tech sales-side roles
- Very strong written and verbal presentation/communication skills (essential)
- Self-starter who can own ongoing client success for enterprise clients
- Ability to report and share client’s status on a timely/ pre-defined interval
- Proven record of establishing themselves as a strategic trusted advisor to clients
- Ability to identify at-risk clients, manage complex conversations and strategically mitigate risk
- Adept at delivering client-facing presentations, including the ability to translate technical solutions into client-facing solutions that connect with client’s business needs
- Skilled at developing and incorporating sales opportunities organically within client discussions; has an innate drive to sell and win
- Knowledge of key marketing delivery and reporting platforms including Google Analytics, Campaign Manager, Search Ads 360, Display and Video 360, Optimize, Data Studio, and BigQuery
- Familiarity with data science/modeling concepts and uses in service of media and marketing decision-making a plus
- Ability to prioritize and multitask effectively without compromising delivery
Participation within the Team
- We have a good time
- We own our work
- We take responsibility for understanding the ask of us and ask questions where clarity is needed
- We manage our own timelines and raise flags as early as possible for missing deadlines
- We acknowledge mistakes as they happen
- We treat each other with respect
- We seek help with conflict if needed
- We seek learning opportunities constantly
- We raise our hand when we need more work
- We raise our hands when we think can provide input or value to a project or initiative
- We seek feedback and see it as a gift
- We respect each other’s time
- We come prepared for meetings
- We are conscious of internal and client-facing meeting times, agendas, and allotted times
Our Company
We are a fast-growing, leading marketing company with offices in the U.S. and Canada. We offer our employees competitive wages, flexible benefits, an awesome culture and the satisfaction of seeing a positive impact on our client’s bottom line.
Cardinal Path is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
Submit your resume and cover letter to recruiting@cardinalpath.com.